Change Management is the practice of ensuring business discipline, communication, and training / education are initiated, executed, and delivered as part of a project. Please see the introductory change management blog.
Once the change is defined through business discipline, a solid communication approach, and an agreement to provide thorough training and education, The Practical Project Manager executes a life cycle for change: readiness, planning, execution, and long term sustainment.
Change Management Life Cycle
Steps for implementing change
Readiness: Solicit feedback to determine root cause problems, ideation on potential solutions, and human factors. Determine if the organization risk and opportunity tolerance can bear the proposed change.
Plan: Determine executive support, sponsors, and change agents. Define clear roles and responsibilities. A "Responsibility Assignment Matrix (aka RAM or RACI) can be used. Agree the timeline and costs through a detailed work schedule. A Gantt Chart can be used.
Execute Change: Begin activities to implement the change. This is done through a detailed communication plan which addresses who, what, when, where, why, how, and from whom the message is to be sent and received. Write documentation to support a training and education track. This can be in the form of presentations, gifts, posters, event material, online material, job aids, business process maps, etc. Provide clear opportunities for impacted people to understand the change. Conduct training sessions, classes, conference calls, webcasts, surveys, self-study courses, events, lunch and learn sessions, etc.
Execute Change: Begin activities to implement the change. This is done through a detailed communication plan which addresses who, what, when, where, why, how, and from whom the message is to be sent and received. Write documentation to support a training and education track. This can be in the form of presentations, gifts, posters, event material, online material, job aids, business process maps, etc. Provide clear opportunities for impacted people to understand the change. Conduct training sessions, classes, conference calls, webcasts, surveys, self-study courses, events, lunch and learn sessions, etc.
Long-Term Sustainment: Implement tools and processes to measure effect of change over time through quantifiable metrics. Ensure the metrics selected are easy to define, understand, collect, and are sustainable over time. Determine the level of satisfaction qualitatively through interviews or surveys. Be prepared for course correction if the change did not result in the desired result.
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Nice article on change management cycle!
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ReplyDeleteTag: PM203A54. Let me share all of you about #5 Tips for Project Management Success,, I hope you enjoy it
1. Plan your day using time management techniques
As a project manager, time management skills are essential because you are dealing with a wide range of tasks that demand a quick turnaround time. Planning your day will go a long way in keeping you organized and increasing your productivity. Assist your task planning by using project management software which helps you track the work of you and your team.
If you are not very tech savvy, a simple to-do list can also be a great organizational tool. Prioritize your most important tasks by putting them at the top of the list and less important ones at the bottom. Having a visual plan of your daily tasks helps to keep you on track and aware of time.
Related post: Free ebook 104 secrets to become a great project manager
2. Include stakeholders in important project conversations
While you will have plenty of responsibilities regarding the project, don’t neglect your clients.
Good communication is essential is keeping both parties informed of project progression, curtailing scope creep, and apprised of changing requirements. Some clients may have different expectations when it comes to communication, so make sure to establish the frequency and type of communication (like emails, phone calls, and face-to-face conversations) at the beginning of your project.
Establishing communication expectations early helps alleviate stakeholder uncertainty about communication frequency and delivery.
3. Regularly communicate with your team
Daily team communication helps keep misunderstandings and unclear requirements under control. Keeping your team informed in every step of the project is essential to project management success.
For example, a study published by Procedia Technology found that good communication skills were the cornerstone of project management. The study examined over 300 “construction project managers, architects, construction managers, engineers and quantity surveyors” and their successes and failures on various construction projects.
4. Anticipate project setbacks
Even the best-laid plans often go awry.
Remember that even with a high amount of planning and attention to detail, your project may still encounter some challenges. Pay attention to complaints from stakeholders or colleagues, and other warning signs, like a missed deadline or cost overrun, that there may be a problem.
Preventing a crisis will keep your project running smoothly, save you a lot of time, and keep you, your team, and your stakeholders confident in progressing with the project.
Unfortunately not every complication can be avoided. Crisis management skills are essential for dealing with the unexpected. Project managers need to be flexible and pragmatic. Improvise and make sharp decisions when needed.
Related post: 92 free project management templates
5. Stay focused on the details
A common problem project managers encounter is having the project aims not aligned with the organization’s objectives. A great project manager will strategize a plan for the project to lead back to the overall success of the business.
Know your project’s scope by heart and avoid wandering outside of the project’s requirements. It’s too easy to get lost in minor details and forget what your focus is, so a well-planned project scope is essential for success.
And final, you should use KPI to measure effectiveness of the project, here are full list: 76 project management KPIs
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Thanks for this article
ReplyDeleteRACI is very important